This year 22 Texas Tech Physicians’ providers were recognized as members of the “99
Club.” To earn this status, providers must be ranked at the 99th percentile for a
full year of seeing patients. This is the inaugural year of this recognition. The
percentile rank is calculated exclusively from survey responses completed by patients
seen by a provider in 2017. In order to be eligible, a provider must have a minimum
of 30 surveys returned by their patients. A ranking of the 99th percentile is the
highest possible.
“The ranking compares our providers to other providers across the United States that
use Press Ganey as their partner in patient-experience feedback and management,” said
Dennis Lamb, chief experience officer for Texas Tech Physicians. “A large majority
of medical schools across the country, upwards of 70 percent, utilize Press Ganey.
This ranking is a clear indication that we have a very good share of the high performing
practitioners in academic centers across the U.S. And most importantly, it is evident
Texas Tech Physicians is well on the way to being a top tier medical practice nationally
recognized in quality, satisfaction and value.”
The 99 Club recipients are:
Russell Akin, M.D. – Department of Dermatology
Aliakbar Arvandi, M.D. – Department of Internal Medicine
Dolores Buscemi, M.D. – Department of Internal Medicine
Ronald Cook, D.O., MBA – Department of Family and Community Medicine
Joehassin Cordero, M.D. – Department of Otolaryngology
Clint Gregg, M.D. – Department of Ophthalmology and Visual Sciences
Allan Haynes, Jr., M.D. – Department of Urology
Brendan MacKay, M.D. – Department of Orthopaedic Surgery and Rehabilitation
Taryn Mathews, O.D. - Department of Ophthalmology and Visual Sciences
Neha Mittal, M.D. – Department of Internal Medicine
Lesley Motheral, M.D. – Department of Pediatrics
Thomas Nelius, M.D., Ph.D. – Department of Urology
Kenneth Nugent, M.D. – Department of Internal Medicine
Jennifer Phy, D.O. – Department of Obstetrics and Gynecology
Michael Phy, D.O. – Department of Internal Medicine
Fiona Prabhu, M.D. – Department of Family and Community Medicine
Robert Scott, M.D. – Department of Pediatrics
Randall Sheets, M.D. – Department of Family and Community Medicine
Anurag Singh, M.D. – Department of Internal Medicine
Henrik Wilms, M.D. – Department of Neurology
